10% OFF ON PREPAID ORDERS!
Contact us
We are here to help.
Questions about a product, an order or a replacement? Send us a message and we will get back to you. Our team is available from 9 AM to 9 PM.
Ways to reach us
Pick whatever suits you. We read every message.
Track your order
With your order numberSee where your order is without waiting for a reply.
Track an orderSend us a message
Tell us how we can help. Choose a topic so the right person sees your message first.
- If your question is about an order, keep the order number handy.
- For a replacement, choose that topic and give your order number. We check it against the phone number on the order.
- The more detail you give, the sooner we can sort it out in one reply.
Quick answers
The things people ask us most.
Where is my order?
Open the Track Order page and enter your order number. You will see the latest status without needing to contact us.
How do I get a replacement?
If an item arrives damaged or defective, ask us for a replacement within 7 days of delivery. Send the request by email or with the form above and include your order number.
How long does delivery take?
Orders ship within 48 hours and delivery takes 3 to 7 days. If it has not arrived by then, please write to us.
Is there a discount for paying online?
Yes. Prepaid orders get 10% off.
When can I reach you?
Our team is available from 9 AM to 9 PM. You can also email contact@easebucket.com at any time.